7-Day Refund Policy
Last Updated: January 2026
1. 7-Day Money-Back Guarantee
We want all UK customers to experience Televo IPTV with absolute confidence. If you encounter persistent technical incompatibility, unresolvable buffering, or service issues during your first 7 days following activation on our subscription plans, you are entitled to request a full refund.
2. Troubleshooting First Step
Before issuing a refund, our UK technical support team will gladly offer assistance via WhatsApp to ensure your app settings (such as hardware decoder selection or cache clearance) are properly configured according to our installation guides, as most playback hiccups can be resolved in under 3 minutes.
3. How to Request a Refund
To initiate a refund, simply send a message to our WhatsApp Support Team or reach out through our contact page with your account username or order confirmation.
4. Processing Timelines
Refund requests are acknowledged within 24 hours. Once authorized, refunds are processed back to your original payment method (bank card or PayPal) within 2 to 5 business days, depending on your UK banking provider, with no ongoing commitments as outlined in our terms of service.